Weevr Terms of Service

Last updated: 26 February 2025

These Terms of Service (the “Terms”) govern access to and use of Weevr’s survey analysis software-as-a-service platform available at Weevr.io (the “Service”). The Service is provided by Weevr Analytics Limited, a company incorporated in England and Wales (company number 16549090) whose registered office is at 101 New Cavendish Street, 1st Floor South, London, United Kingdom, W1W 6XH (“Weevr ”, “we”, “us”). By creating an account, signing an order form that references these Terms, or otherwise using the Service, you agree to be bound by these Terms.

The Service is made available for business use only. It is not intended for consumer use. If you access or use the Service on behalf of a legal entity, organisation, or other business acting in the course of trade (“Customer”), you represent and warrant that you have authority to bind that Customer to these Terms. The Customer is responsible for all activity conducted through its accounts, including activity by its employees and contractors authorised to access and use the Service (“Authorised Users”).

Weevr may amend these Terms from time to time to reflect changes to the Service, changes in business practices, or legal or regulatory requirements. If an amendment materially and adversely affects the Customer’s rights or obligations, Weevr will provide reasonable prior notice, including by email to the primary account email address or by notice within the Service. Amended Terms take effect on the date stated in the notice. Continued use of the Service after the effective date constitutes acceptance. If the Customer does not accept the amended Terms, it must stop using the Service and may terminate these Terms in accordance with Clause 6.

The processing of Customer’s persona data shall be governed by Weevr’s privacy policy. The Customer will provide datasets that include personal data that has been anonymised or de-identified by the Customer. The processing of such data shall be governed by data processing addendum made. Both privacy policy and data processing addendum and forms part of these Terms and applies to the processing of any personal data by Weevr as processor on behalf of the Customer. If there is any conflict between these Terms and the data processing addendum in relation to personal data processing, the data processing addendum shall prevail.

1. Services

1.1 Scope of the Service

The Service provides survey analysis functionality only. The Service does not provide survey hosting, survey distribution, respondent recruitment, respondent management, panel services, or functionality for collecting survey responses directly from respondents. Unless expressly agreed in writing by Weevr, the Service is provided solely for:

the Customer’s internal business purposes; and
producing deliverables for the Customer’s own clients.

The Customer shall not resell, sublicense, rent, lease, or otherwise commercially exploit the Service as a standalone product or service or make the Service available to any third party except as expressly permitted under these Terms.

1.2 Datasets and Responsibility

The Customer is solely responsible for collecting, preparing, and uploading any datasets it wishes to analyse using the Service. The Customer may use the Service to perform work for its own clients, including where the Customer is an agency, publisher, market research firm, or consultancy. The Customer remains fully responsible for:

all use of the Service by its Authorised Users;
all Customer Content uploaded, analysed, processed, or generated in connection with client work; and
all activity carried out under the Customer’s accounts.

Nothing in these Terms creates any contractual relationship between Weevr and the Customer’s clients.

1.3 Security of Access

The Customer shall take reasonable and appropriate measures to secure access to the Service. This includes requiring strong passwords for all Authorised Users, preventing unauthorised access to credentials, and promptly revoking access for users who no longer require it. The Customer shall notify Weevr without undue delay upon becoming aware of unauthorised access to the Service, compromise of login credentials or any suspected security incident affecting its account.

1.4 Prohibited Conduct

The Customer shall not, and shall ensure that its Authorised Users do not:

interfere with, disrupt, damage, or impair the Service or any systems or networks connected to it;
attempt to gain unauthorised access to the Service or related systems;
probe, scan, or test the vulnerability of the Service or any related system without prior written authorisation;
reverse engineer, decompile, disassemble, translate, or otherwise attempt to derive the source code, underlying ideas, structure, or algorithms of the Service, except to the extent such restriction is prohibited by applicable law;
use the Service in any manner that is unlawful or that infringes, misappropriates, or otherwise violates any third-party rights;
share login credentials, permit unauthorised access, or attempt to circumvent usage limits, technical restrictions, access controls, or security measures;
upload or transmit malware, malicious code, or material designed to interfere with, disrupt, or compromise systems or data;
send or facilitate unsolicited communications, spam, or phishing;
access, search, or create accounts by any automated means except where expressly permitted by Weevr in writing; or
use the Service in a way that infringes, misappropriates, or violates any person’s rights, including intellectual property rights or rights of confidentiality.

1.5 Suspension

Weevr may suspend access to the Service (in whole or in part) with immediate effect if Weevr reasonably determines that:

the Service is being used in a manner that poses a security risk to the Service, Weevr, the Customer, or any third party;
the Service is being used to process non-anonymised personal data contrary to these Terms;
the Customer or any Authorised User is misusing the Service; or
the Customer is in material breach of these Terms.

Where reasonably practicable, Weevr shall notify the Customer of the suspension and the reasons for it and shall restore access once the relevant issue has been remedied. Suspension under this Clause is without prejudice to Weevr’s right to terminate these Terms in accordance with Clause 6.

2. Subscription Plans

2.1 Subscription Plans

The Service is made available under different subscription plans. The features, entitlements, usage limits, and pricing applicable to each plan are described in the relevant order form, invoice, or pricing information presented to the Customer prior to purchase. The Customer’s right to access and use the Service is limited to the subscription plan selected and paid for. The Customer may not exceed the usage limits associated with its plan. Certain plans may include limits on the number of surveys, datasets, projects, analyses, exports, storage capacity, users, or other usage metrics. Where a plan permits re-runs or repeated analyses, such re-runs are permitted only to the extent expressly stated in the applicable plan description or order documentation. In the event of any inconsistency between a publicly available pricing page and an executed order form or invoice, the order form or invoice shall prevail.

2.2 “Unlimited” Plans

Where a plan is described as “unlimited” in relation to any usage metric, this means that no fixed numerical cap applies to that metric. It does not grant unrestricted, unmetered, or excessive use. All use of the Service must remain reasonable and consistent with normal business use for the applicable plan. If usage materially exceeds reasonable use or is inconsistent with the intended scope of the plan, Weevr may apply proportionate measures, including technical restrictions, rate limiting, throttling, or requiring the Customer to upgrade to a more appropriate plan.

2.3 Subscription Basis

The subscription period shall commence on the start date specified in the applicable order form or, if no start date is specified, on the date access to the Service is first made available to the Customer. Fees are invoiced in advance of the relevant subscription period unless otherwise agreed in writing. The Customer is responsible for providing accurate and complete billing information and for keeping such information up to date.

2.4 Changes to the Service

Weevr may modify, update, or discontinue all or part of the Service from time to time, including to improve performance, security, or functionality, to comply with law or regulatory requirements, or to reflect changes in Weevr’s business. Where reasonably practicable, Weevr will provide the Customer with advance notice of any material reduction in core functionality of the Service.

2.5 Maintenance

The Service may be unavailable from time to time due to planned maintenance or emergency maintenance. Weevr will use reasonable efforts to perform planned maintenance outside typical business hours and to provide advance notice where reasonably practicable.

2.6 Third-party service providers

The Customer acknowledges that Weevr uses third-party service providers to host, operate, and deliver the Service (including infrastructure, storage, and communications services). The Customer authorises Weevr to use such third-party service providers to the extent reasonably necessary to provide the Service. Where Weevr processes personal data as processor, the use of subprocessors and any related requirements (including notice and objection rights, if any) shall be governed by data processing addendum.

2.7 Security

Weevr shall implement and maintain appropriate technical and organisational measures designed to protect the Service and Customer Content against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Customer Content, taking into account the nature of the Service and the state of technological development. Without limiting the foregoing, Weevr uses industry-standard encryption for data in transit and encryption for data stored within the Service, and hosts the Service on reputable cloud infrastructure providers. Further information about Weevr’s security measures may be made available to the Customer on request or via Weevr’s security documentation from time to time. The Customer acknowledges that no method of transmission or storage is completely secure, and that the Customer remains responsible for securing access to its accounts, including maintaining credential security and promptly notifying Weevr of any suspected compromise.

3. Payments

3.1 Payment Terms

All invoices are payable within thirty (30) days of the invoice date. All amounts are exclusive of VAT and any other applicable taxes, which shall be payable by the Customer in addition where applicable. All payments must be made in full, without set-off, counterclaim, deduction, or withholding. Time for payment is of the essence. Fees are non-refundable.

3.2 Non-Payment

If any undisputed amount remains unpaid after its due date, Weevr may suspend access to the Service upon written notice to the Customer. Suspension for non-payment may place the relevant account into read-only mode, meaning the Customer may access and view existing data but may not perform new analyses, exports, modifications, or other active functionality. Access will be reinstated following receipt of full payment of all outstanding amounts, subject to reasonable administrative processing time. Suspension for non-payment is without prejudice to any other rights or remedies available to Weevr under these Terms or at law.

3.3 Interest and Recovery Costs

Without prejudice to any other right or remedy, Weevr may charge interest on any overdue amount at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998. Interest shall accrue on a daily basis from the due date until payment is made in full, whether before or after judgment. The Customer shall reimburse Weevr for reasonable costs incurred in recovering overdue sums.

4. Intellectual Property

4.1 Weevr IP

All right, title, and interest in and to the Service, and all intellectual property rights therein, including all software, source code, algorithms, models, user interfaces, designs, templates, documentation, and all improvements, updates, and derivative works of the foregoing (together, the “Weevr IP”), are and shall remain owned by Weevr and its licensors. Subject to the Customer’s compliance with these Terms and payment of applicable Fees, Weevr grants the Customer a limited, non-exclusive, non-transferable, and non-sublicensable right during the subscription period to access and use the Service solely for the Customer’s internal business purposes and for producing deliverables for its own clients, in each case within the limits of the applicable subscription plan. No rights are granted to the Customer except as expressly set out in these Terms.

4.2 Customer Content

The Customer retains all right, title, and interest in and to any data, datasets, materials, or content uploaded to the Service (“Customer Content”). The Customer shall ensure that all Customer Content is anonymised prior to upload and does not contain any information relating to an identified or identifiable natural person. For the purposes of these Terms, “anonymised” means data that does not relate to an identified or identifiable natural person and cannot reasonably be used, directly or indirectly, to identify a natural person. Customer Content must not include special category data (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person’s sex life or sexual orientation).

4.3 Licence to Customer Content

The Customer grants Weevr a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, process, and display Customer Content solely to the extent necessary to:

provide the Service to the Customer and its Authorised Users;
maintain, secure, and operate the Service; and
provide customer support and resolve technical issues.

No ownership rights in Customer Content are transferred to Weevr under these Terms.

4.4 Customer Warranties

The Customer represents and warrants that, in respect of all Customer Content uploaded to or processed using the Service:

it has obtained the Customer Content lawfully and has all necessary rights, permissions, licences, consents, and authority to upload and use the Customer Content in connection with the Service and to grant the licence set out in Clause 4.3;
the Customer Content and its use through the Service do not and shall not infringe, misappropriate, or otherwise violate any intellectual property rights, database rights, confidentiality obligations, or other rights of any third party;
where required by applicable law or contract, the Customer has provided all required notices and obtained all required consents relating to the collection and use of the information comprised in the Customer Content; and
the Customer Content complies with these Terms.

The Customer remains solely responsible for Customer Content and for the consequences of uploading, processing, or using Customer Content through the Service.

4.5 Feedback

If the Customer or any Authorised User provides suggestions, ideas, enhancement requests, recommendations, or other feedback relating to the Service (including via feature requests, reviews, or support communications), the Customer grants Weevr a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable licence to use, modify, incorporate, and otherwise exploit such feedback for any purpose without restriction and without any obligation to the Customer.

5. Confidentiality

5.1 Confidential Information

Each party under these Terms (“Receiving Party”) may receive or have access to the other party’s (“Disclosing Party”) non-public business, technical, financial, operational or commercial information in any form that is marked or designated as confidential, or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure Confidential Information. “Confidential Information” under these terms includes product designs and roadmaps, pricing and marketing plans, technical information, software and source code, algorithms, documentation, architecture, security measures, incident response and vulnerability information, customer and supplier information, business relationships, the terms of any service order, and Customer Content to the extent non-public. Confidential Information does not include information which the Receiving Party can demonstrate:

is or becomes publicly available other than through breach of this Clause;
was lawfully known to it without restriction before disclosure;
is lawfully received from a third party without breach of any duty; or
is independently developed without use of or reference to the Confidential Information.

5.2 Confidentiality Obligations

The Receiving Party shall protect the Confidential Information using at least the same degree of care it uses to protect its own confidential information of a similar nature, and in any event no less than reasonable care. The Receiving Party shall use the Confidential Information only to perform its obligations and exercise its rights under these Terms and shall not disclose it except as permitted by this Clause 5.

5.3 Permitted Disclosures

The Receiving Party may disclose Confidential Information to its employees, directors, officers, contractors, professional advisers and Affiliates who have a need to know it for the purposes of these Terms, provided that the Receiving Party ensures that each representative is subject to confidentiality obligations no less protective than those set out in this Clause and remains responsible for any breach by its representatives. Weevr may also disclose Confidential Information to its service providers to the extent reasonably necessary to provide the Service, provided those service providers are subject to appropriate confidentiality obligations.

5.4 Compelled Disclosure

If the Receiving Party is required by law, regulation or order of a competent authority to disclose Confidential Information, it may do so provided that, to the extent legally permitted, it gives prompt written notice to the Disclosing Party, cooperates reasonably with any effort to seek protective treatment, and discloses only the minimum information required.

5.5 Return or Destruction

Upon written request, the Receiving Party shall promptly return or destroy the Confidential Information in its possession or control. The Receiving Party may retain copies to the extent required by law or as stored in routine back-up or archival systems, provided that any retained information remains subject to this Clause and is not readily accessible in the ordinary course of business.

5.6 Data protection

Weevr processes certain personal data as a controller in connection with operating the Service (for example account administration and billing), as described in the Privacy Policy. To the extent Weevr processes Personal Data on behalf of the Customer as a processor, such processing is governed by the data processing addendum, which forms part of these Terms. In the event of any conflict between these Terms and the DPA relating to processing of Personal Data, the DPA shall prevail.

6. Term and Termination

6.1 Term

These Terms commence on the earliest of the date on which the Customer first creates an account, first accesses or uses the Service, or signs or otherwise accepts an Order Form or invoice referencing these Terms. These Terms shall continue in force unless and until terminated in accordance with this Clause 6.

6.2 Termination for Material Breach

Either party may terminate these Terms by written notice if the other party commits a material breach and, where the breach is capable of remedy, fails to remedy that breach within thirty (30) days after receiving written notice specifying the breach in reasonable detail. If the breach is remedied within that period, the termination notice shall have no effect. A party is not required to issue more than one notice in respect of the same continuing breach.

6.3 Immediate Termination

Either party may terminate these Terms with immediate effect by written notice if the other party commits a material breach that is not capable of remedy, or the other party’s acts or omissions pose, or are reasonably likely to pose, a material security, legal, or regulatory risk to the terminating party, the Service, or other customers. This clause is without prejudice to Weevr’s right to suspend access under these Terms.

6.4 Consequences of Termination

On termination or expiry for any reason, the Customer shall immediately cease, and shall ensure its Authorised Users cease, all access to and use of the Service. All Fees and other amounts accrued up to the effective date of termination remain payable. All rights granted to the Customer under these Terms terminate. If these Terms or the applicable Order Form provide for a limited period to export Customer Content following termination, Weevr may permit access for that purpose subject to payment of all outstanding amounts.

6.5 Termination for insolvency

Either party may terminate these Terms with immediate effect by written notice if the other party:

becomes unable to pay its debts as they fall due;
enters into liquidation, administration, receivership, or any similar process;
has a petition presented or order made for its winding up (other than a solvent restructuring); or
enters into any arrangement with its creditors.

6.6 Post-termination export

Following termination or expiry of these Terms for any reason, the Customer may export Customer Content for a period of thirty (30) days from the effective date of termination, subject to payment of all outstanding Fees. After the 30 days period, Weevr may delete Customer Content without further liability.

6.7 Backups and residual copies

Customer Content deleted from active systems may remain in routine backups or archival systems for a limited period in accordance with Weevr’s standard backup cycle. Such retained copies shall remain subject to Clause 5 (Confidentiality) and shall not be restored to active systems except as required for disaster recovery, security, or legal compliance purposes.

6.8 No obligation to retain

Except as expressly provided in this Clause 6, Weevr shall have no obligation to retain Customer Content following termination or suspension of the Service.

6.9 Survival

Termination or expiry of these Terms shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry. Any provision of these Terms that by its nature is intended to survive shall continue in full force and effect, including Clauses 3 (Fees, invoicing and payment) (in respect of accrued obligations, 4 (Intellectual Property), 5 (Confidentiality), and any clauses relating to warranties, disclaimers, limitation of liability, governing law and jurisdiction.

7. Disclaimers

7.1 “As is”

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Weevr makes no representations or warranties that the Service will be uninterrupted, timely, secure, error-free, free from defects, compatible with any particular hardware, software or third-party systems, or that it will meet the Customer’s requirements. Weevr does not warrant that any outputs, analyses or results generated by the Service will be accurate, complete or fit for any particular purpose.

7.2 Exclusion of implied terms

To the maximum extent permitted by applicable law, all implied terms, conditions, warranties and representations are excluded, including any implied terms as to satisfactory quality, fitness for purpose and reasonable care and skill. Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under applicable law. If the Customer is a consumer notwithstanding the business-use limitation in these Terms, nothing in these Terms shall affect any mandatory statutory rights to which the Customer is entitled.

7.3 Outputs and decision-making

The Service generates outputs based on Customer Content and the Customer’s configuration and inputs. Weevr does not independently verify Customer Content. The Customer is solely responsible for reviewing and validating outputs and for all decisions made in reliance on them. Weevr shall not be responsible for any business, commercial, strategic, financial or operational decisions made by the Customer or any third party based on outputs generated by the Service.

8. Liability and Indemnity

8.1 Excluded Losses

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect or consequential loss arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise. This includes any loss of profit, revenue, business, anticipated savings, contracts or goodwill. To the maximum extent permitted by applicable law, neither party shall be liable for any loss of, or corruption to, data, except to the extent such loss or corruption is caused by that party’s breach of Clause 5 (Confidentiality) or any applicable data protection obligations under these Terms.

8.2 Liability Cap

Subject to Clause 8.3, each party’s total aggregate liability arising out of or in connection with these Terms (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed an amount equal to the total fees paid or payable by the Customer to Weevr in the twelve (12) months immediately preceding the event giving rise to the claim. If the event giving rise to the claim occurs during the first twelve (12) months from commencement of the subscription, the liability cap shall be the total Fees paid or payable by the Customer during that period.

8.3 Non-Excludable Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

8.4 Customer Indemnity

The Customer shall indemnify and keep indemnified Weevr from and against any and all losses, damages, liabilities, costs (including reasonable legal fees), fines, and expenses arising out of or in connection with any third-party claim, demand, or action that results from:

Customer Content, including any allegation that Customer Content infringes, misappropriates, or otherwise violates the rights of a third party;
the Customer’s or any Authorised User’s use of the Service in breach of these Terms or applicable law; or
any breach by the Customer of its representations or warranties under these Terms.

Weevr shall: (i) notify the Customer of the claim within a reasonable time, (ii) provide reasonable cooperation (at the Customer’s expense), and (iii) allow the Customer to control the defence and settlement of the claim, provided that the Customer shall not settle any claim in a manner that imposes any obligation or admission on Weevr without Weevr’s prior written consent (not to be unreasonably withheld or delayed).

8.5 Weevr IP Indemnity

Weevr shall indemnify the Customer against any damages and costs finally awarded by a court of competent jurisdiction arising from a third-party claim that the Customer’s use of the Service in accordance with these Terms infringes any UK intellectual property right (an “IP Claim”). The Customer shall:

notify Weevr promptly in writing of the IP Claim;
provide reasonable cooperation at Weevr’s expense; and
allow Weevr sole control of the defence and settlement of the IP Claim, provided that Weevr shall not settle an IP Claim in a manner that imposes any admission of liability or obligation on the Customer without the Customer’s prior written consent (not to be unreasonably withheld or delayed).

This indemnity does not apply to the extent the IP Claim arises from: (i) Customer Content or any materials provided by the Customer or its Authorised Users; (ii) use of the Service other than in accordance with these Terms or outside the scope of the applicable subscription plan; (iii) modification of the Service or combination of the Service with any other product, service, software or data not provided by Weevr, where the claim would not have arisen but for such modification or combination; or (iv) use of any beta, trial, or free features identified as non-production or “as is”. If the Service becomes, or in Weevr’s reasonable opinion is likely to become, subject to an IP Claim, Weevr may, at its option and expense: (a) procure for the Customer the right to continue using the Service; (b) modify or replace the Service so that it becomes non-infringing without materially reducing core functionality; or (c) terminate the affected part of the Service and refund any prepaid Fees for the unused portion of the then-current subscription term in respect of the affected part.

9. General

9.1 Governing Law and Jurisdiction

These Terms and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

9.2 Assignment

The Customer shall not assign, transfer, charge, subcontract, or otherwise deal with any of its rights or obligations under these Terms without Weevr’s prior written consent. Weevr may assign, transfer, charge, subcontract, or otherwise deal with its rights and obligations under these Terms (in whole or in part) to an Affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets.

9.3 Entire Agreement

These Terms, together with any Order Form and any document expressly incorporated by reference, constitute the entire agreement between the parties in relation to the Service and supersede all prior agreements, arrangements, communications, and understandings relating to it. Each party acknowledges that it does not rely on any statement, representation, assurance, or warranty not expressly set out in these Terms. Nothing in this Clause excludes or limits liability for fraud or fraudulent misrepresentation.

9.4 Severability

If any provision, or part of a provision, of these Terms is held to be invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remainder of these Terms.

9.5 Waiver

No failure or delay by a party to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy. Any waiver must be in writing and signed by the party granting it.

9.6 Order of precedence

If there is any conflict or inconsistency between these Terms, an Order Form, the Privacy Policy and/or the DPA, the following order of precedence shall apply, but only to the extent of the conflict: (a) the DPA (in relation to processing of Personal Data only), (b) the Order Form, (c) these Terms, and (d) the Privacy Policy. For clarity, the Privacy Policy governs Weevr’s processing of personal data as a controller; the DPA governs Weevr’s processing of personal data as a processor on behalf of the Customer.

9.7 Force majeure

Neither party shall be in breach of these Terms nor liable for delay or failure to perform any obligation (other than payment obligations) to the extent caused by an event or circumstance beyond its reasonable control, including interruption or failure of a utility service or transport network, acts of God, war, terrorism, civil commotion, malicious damage, pandemic, compliance with law, governmental action, labour disputes, or failure of suppliers or subcontractors. The affected party shall use reasonable efforts to mitigate the impact of the force majeure event.

9.8 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. The Customer has no authority to bind Weevr.

9.9 Interpretation

In these Terms:

a reference to a “person” includes an individual, company, partnership, government entity, trust or other body (whether or not having separate legal personality);
words in the singular include the plural and vice versa, and references to one gender include all genders;
“including” and “in particular” (and similar words) shall be construed as illustrative only and shall not limit the generality of the words that precede them;
references to “writing” or “written” include email (unless expressly stated otherwise);
clause headings are for convenience only and do not affect interpretation;
references to “days” are calendar days unless expressly stated to be business days;
a reference to a statute or statutory provision includes any amendment, replacement or re-enactment of it, and any subordinate legislation made under it; and
if a time period is stated to run from receipt of a notice, it begins on the day after receipt.